Last Updated: March 6, 2025
Welcome to ThrillDubai and thrilldubai.com, brand names of ITMatic Web Solutions LLP ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website (thrilldubai.com) and the services we offer, including the booking of adventure activities in Dubai.
By accessing our website and using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
ThrillDubai provides a platform for booking adventure activities and experiences in Dubai, including but not limited to desert safaris and other related activities. We operate most activities ourselves, though we may occasionally partner with local vendors to provide specific services.
When you create an account or make a booking, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- All bookings are subject to availability.
- A booking is confirmed only after receipt of full payment.
- You will receive a confirmation email after your booking is confirmed.
- It is your responsibility to verify all booking details for accuracy.
Some activities have minimum age requirements or other restrictions. These requirements will be clearly indicated during the booking process. By proceeding with a booking, you confirm that all participants meet the specified requirements.
- All prices are displayed in the selected currency and include applicable taxes unless otherwise stated.
- Prices are subject to change without notice until a booking is confirmed.
- We accept payments via credit card and debit card through our payment processor.
- By making a payment, you authorize us to charge the specified amount to your chosen payment method.
- All payments are processed securely, and we do not store your payment information.
Our cancellation and refund policy is as follows:
- Full refund if cancelled 30 days or more in advance of the scheduled activity
- 50% refund if cancelled 15-29 days in advance of the scheduled activity
- No refund for cancellations made less than 15 days in advance
If an activity is cancelled by us due to adverse weather conditions or safety concerns, you will be offered a full refund or the option to reschedule, at your preference.
It is your responsibility to determine whether you and your party are physically capable of participating in the booked activities. No refunds will be provided if you are unable to participate due to a pre-existing health condition.
Requests to modify confirmed bookings must be made in writing. We will make reasonable efforts to accommodate changes, but cannot guarantee availability. Additional charges may apply.
All content on our website, including text, graphics, logos, images, and software, is the property of ITMatic Web Solutions LLP or our content suppliers and is protected by international copyright laws.
You may not reproduce, modify, distribute, or republish any content from our website without our prior written consent.
You agree not to:
- Use our website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of our website or systems
- Use our website to transmit malware or other harmful code
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our website
To the maximum extent permitted by law, ITMatic Web Solutions LLP, operating as ThrillDubai, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services.
Our liability for any claim arising from the use of our services shall not exceed the amount paid by you for the specific booking that is the subject of the claim.
You agree to indemnify and hold harmless ITMatic Web Solutions LLP, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms.
Our website may contain links to third-party websites. We have no control over the content or practices of these websites and are not responsible for their content or privacy policies. These links do not constitute an endorsement of the linked websites or their content.
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website after such modifications constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Haryana, India.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
If you have any questions about these Terms, please contact us at:
Email: contact@thrilldubai.com
Phone: +91-94673-44530
Address: ITMatic Web Solutions LLP, 158 Dharsul Kalan, Tohana, Haryana, India - 125106
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Copyright © 2025 ThrillDubai. All Rights Reserved